Frequently Asked Questions (FAQ)
General Information
Where is your agency located?
Our agency is located in the Şişli district of Istanbul, at the address of Ergenekon Mahallesi, Cumhuriyet Caddesi, Can Apartmanı No:185 Floor:2 Flat:4.
What are your working hours?
Our agency is open every weekday between 09:00 – 17:00.
How can I reach you by phone?
Our phone numbers:
Call Center: 0850 533 38 50
Whatsapp: 0505 697 70 05
How can I contact you by e-mail?
Our e-mail address for general information and questions: info@trendyflight.com
Tour and Holiday Packages
What kind of tour and holiday packages do you offer?
Our agency offers a wide range of tour and holiday packages such as overseas tours, cultural trips, nature tours, beach holidays, ski tours and special event tours.
Can you meet your special tour requests?
Yes, we can organize special tour and holiday packages according to our customers’ requests. You can send us your individual or group requests.
Do I need to make a reservation to join your tours?
Yes, you need to make a reservation in advance to join our tours. You can reach our agency by phone or visit us for reservations.
What are the reservation cancellation and refund conditions?
Reservation cancellation and refund conditions may vary depending on the tour package you purchased. For detailed information, you can review the cancellation and refund policies provided to you during the reservation or contact our customer service.
Visa and Travel Documents
Do you help with visa applications?
Unfortunately, Trendyflight does not currently provide visa consultancy services.
What do I need to know about passport validity?
In general, your passport must be valid for at least 6 months in order to enter the country you will travel to. Make sure your passport is valid for a sufficient period of time.
Accommodation and Transportation
What are your accommodation options?
We offer various accommodation options such as hotels, hostels, boutique hotels and holiday villages in our holiday packages. Accommodation options may vary depending on the tour and destination you choose.
How are transportation arrangements made?
Transportation on our tours is usually provided by plane, bus or private transfer vehicles. Transportation details are notified to you when the tour package is purchased.
Do you offer airport transfer service?
Yes, we offer airport transfer service for our customers who request it. You can contact us for detailed information about our transfer service.
Payment and Pricing
What are your payment methods?
We accept credit card, bank transfer and cash payment methods with 3D Virtual Pos. You can contact us for detailed information about your payment options.
What is included in the tour prices?
Our tour prices vary according to the package you choose. Accommodation, transportation, guidance services and some meals are usually included. You can review the tour package descriptions or contact us for detailed information.