Ticket Cancellation Policy

When the ticket is cancelled up to 3 hours before the flight with the “Ticket Cancellation Insurance” of TRENDYFLIGHT/PARSPRO TURİZM TİCARET ANONİM ŞİRKETİ without specifying any reason, the compensation amount (including airport taxes, fuel fee and service fee) is 90% of the refund amount not made by the ticket provider company (airline company) to the insured over the ticket fee price noted in the policy. 

The mentioned time until 3  hours before the flight is valid for the flight time on the first purchased ticket. With the notification of the Insured/Insurant, the time/minute when the flight ticket is canceled will be taken into account. 

In case of cancellations not notified until 3 hours before the flight, the Ticket Cancellation Insurance is considered invalid and no refund can be made. In solving possible problems that may occur, records of TRENDYFLIGHT/PARSPRO TURİZM TİCARET ANONİM ŞİRKETİ are taken as basis. 

  • Only Turkish citizens can benefit from insurance.
  • Flight Ticket Cancellation Insurance is valid on all tickets with and without promotion.
  • Airline miles and prize tickets are not covered.
  • Mille, Bank points and tickets purchased using UBCwallet or as a gift are not covered even if the insured/Insurer has paid some of the ticket fee.
  • Tickets sold in package (hotel+ plane ) are not included.
  • Charter flights are not covered by insurance.
  • Additional services purchased (additional baggage allowance, food, additional insurance coverage, paid private seat choices, expenses related to pet transportation, etc.) are not considered within the scope of the ticket fee and extra services received in addition to the flight ticket are not covered by the insurance.
  • Additional discounts on the purchase of tickets are not covered by insurance. It will not be included in 90% of the refund amount not made by the ticket provider company (airline company) to the insured over the ticket amount, and the refund amount will be calculated over the ticket amount after deducting the discount amount.
  • Flight Ticket cancellation Insurance, can only be purchased at the time of ticket purchase, cannot be added after ticket purchase, cannot be sold alone
  • Regarding the cancellation of the ticket, the insurance premium paid for the insurance service cannot be refunded in the repayments made as insurance compensation by being considered within the scope of insurance. Insurance premium is not covered. 
  • Flight Ticket Cancellation Insurance can be used an unlimited number of times per year for each ticket purchased.
  • A single policy from the same location on the same day can be issued for the same insured.
  • Flight Ticket Cancellation Insurance is valid for one-way or round-trip tickets. In case of cancellation of the round-trip ticket, it will be refunded over the total ticket amount within the scope of insurance. In round-trip tickets, in the cancellation of one-way flight, no compensation payment will be made for the non-cancellable flight and insurance is not covered by the coverage and service. There is no refund right for the unused flight and it is not covered by insurance.
  • If a purchased insured ticket is changed and suspended, the insurance policy does not cover the relevant change. In order to evaluate the checked-in tickets within the scope of the insurance, the check-in process must be removed up to 3 hours before the flight. After removing the check-in process, the cancellation process can be performed.
  • Delays are not included, they are not covered by insurance.
  • Flights or flights not operated by the airline are not covered by insurance. The premium paid for the insurance service is non-refundable. Subject to the rules of the relevant Civil Aviation authorities, the ticket rules applied by the airline apply.
  • In order to make an indemnity payment related to your damage amount covered by the insurance regarding ticket cancellation and to initiate your claim process, you can complete the application steps via the link https://www.anadolusigorta.com.tr/hasar-merkezi/  by making an online application on the Anadolu Sigorta web page within 15 days at the latest following your ticket cancellation. TRENDYFLIGHT/PARSPRO TURİZM TİCARET ANONİM ŞİRKETİ cannot be held responsible for the insurance being out of scope due to late notifications.
  • The amount to be returned within the scope of the insurance shall be reflected to the account of the insured within 15 working days by Anadolu Sigorta within the framework of the policy conditions. The completion of the processes related to the reflection of the refund amount on the insured’s account after the refund process may vary according to the return procedure of the banks.
  • Regarding the cancellation of the ticket, the insurance premium paid for the insurance service cannot be refunded in the repayments made as insurance compensation by being considered within the scope of insurance. Insurance premium is not covered.
  • In the case of urgent and force majeure between 0 and 3 hours, an application can be made to be evaluated by the insurance company together with the documents to be submitted based on these situations.
  • The insurance policy replaces the invoice. In addition, the invoice cannot be issued. The invoice can be used as a sole proprietorship. The policy in question cannot be reissued as a company invoice.
  • The right to insurance cannot be transferred, sold or converted into cash.

 

SPECIAL CONDITIONS FOR AIRLINE TICKETING

 

  1. All reservation, ticket sales, cancellation and change transactions related to tickets purchased through www.trendyflight.com, (unless specifically stated) TÜRSAB with document number DECADE TOUR 12839 licensed by www.trendyflight.com. Payments for ticket sales are also taken by the relevant company. Within the scope of the Travel Agencies and Travel Agencies Association Law No. 1618, www.trendyflight.com is authorized for the transactions to be carried out on www.trendyflight.com.

 

  1. In all ticket purchases and reservations made on www.trendyflight.com; National and International General Flight Rules, together with Flight Safety Rules; All rules applied by the said airline company regarding the cancellation information of the ticket, the fees to be deducted in case of cancellation, the refund of the ticket, the change of reservation, including the ticket fees, the amount of baggage allowed and the transport rules will be valid. Users, in cases such as the flight is not made on time, canceled, postponed to a future date, the flight company does not accept the passenger and / or their belongings, the ticket buyer is not suitable for the flight, the validity period of his passport is insufficient, and there is no valid identity document. They accept that they are not responsible. Information such as seat distance, aircraft model, video, wifi, number of aisles, catering or paid food given in the flight details are provided instantly by the airline or GDS and www.trendyflight.com does not control the accuracy of this information. Airlines reserves the right to change this information about the flight without prior notice. Users declare that they have read these terms and accepted the terms, together with the approval of the terms of use, in each ticket sale and reservation. Flight rules, flight times, flight combinations, transfer details can be updated by airline companies at any time. Such updates may be notified to the user by airline companies without the knowledge of www.trendyflight.com. follow these updatesUser’s responsibility.

 

  1. The User accepts that if flights are not found in the destinations he/she is looking for, the SITE may offer suggestions for airports close to the destination planned by the User as an additional service. www.trendyflight.com cannot be held responsible for the additional transfer costs that may arise due to the different distances of the airports offered to the destination, or for the damages that may arise due to the misunderstanding of the information about the proposed options by the User.

 

  1. Before purchasing a ticket on the website, the user can use the right to purchase additional baggage (if the airline offers this option) via the website or the www.trendyflight.com call center, within the scope of the baggage restrictions to be offered by the relevant airline company.

 

  1. Payment: Online ticket purchases made over the Internet can be made using Visa, Master Card, American Express Credit and debit cards (debit cards), Garanti Pay, Troy Card, as well as payment systems used outside of Turkey such as Sofort, Giropay, Ideal as specified below. can be done:

 

5.1. When purchasing with a credit or debit card, for security reasons, you may be asked to enter the three-digit security code (CVC Number) of your card at the time of purchase. The security code is the three digits after the credit card number in the signature box on the back of the card. When you confirm a purchase, the relevant amount (including taxes and other charges) is charged to the card used for payment.

 

5.2. 3D Secure security system is obligatory for purchases you will make on the site with a credit or debit card. You can get the necessary information about the use of 3D Secure from your bank. www.trendyflight.com may take additional security measures for credit card, debit card and payment systems in ticketing transactions with suspected fraud, and may request additional confirmation from the User / Member. In cases where additional security confirmation cannot be provided, www.trendyflight.com may cancel the ticketing. In such a case, the User / Member is informed via the contact information provided during ticketing. The User / Member is responsible for the accuracy of the information given during ticketing, PARSPRO TURİZM TİCARET ANONİM ŞİRKETİ does not accept any responsibility in this regard.

 

  1. 6. Cancellation / Refund: The cancellation, refund and change rules of the airline companies you are dealing with are valid for the tickets you have bought from www.trendyflight.com. These rules may vary depending on airline companies and class differences. You can get information about cancellation / refund rules from the airline company. In any case, the ticketing service fee you have purchased is non-refundable. In addition, according to the airline’s rules, there may be a penalty refund or non-return of the ticket. It should also be noted that www.trendyflight.com has no responsibility for the exchange rate difference that may occur, and the user accepts from the outset that there may be incomplete returns due to the exchange rate difference. In addition, the deductions that will occur due to interbank transfers during the refund will be deducted from the refund price and will be conveyed to the user. Generally, no cancellation, refund or change can be made on tickets included in the promotion class (“Special Price Ticket”). Cancellation, refund and change conditions for tickets in Economy, Business and other classes may vary according to the rules of the airline you have chosen.

 

  1. The refund of the ticket, which is possible or decided to be refunded by the relevant airline, is made in accordance with the payment method used when purchasing the ticket. The time for the refunds to be reflected to the relevant bank or credit card or User account may differ depending on the banks and card programs. Information on this subject can be obtained from the relevant banks.

 

  1. In case of No-Show (Non-Show (Non-Use of the Right to Fly / No Flight), airline companies can only return the collected airport taxes to www.trendyflight.com on behalf of the User / Member or on behalf of the User / Member in cancellation and refund transactions. Ticket fee, ticketing service fee and fuel fee are not within the scope of refund. Return procedures, return method and return time may vary depending on airline companies.